Shipping Policy Details
WE OFFER FREE SHIPPING IN THE USA OVER $75, INTERNATIONAL OVER $150.
Enjoy free shipping on all orders within the United States (US) above $75 USD*, and International above $150 USD*.
NOTE: Processing times are 1-2 business days in addition to this.
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USA |
INTERNATIONAL |
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Standard Shipping $7.95 (within 2 - 5 business days) |
Standard International Shipping Flat rate: $23.95 (up to 10 - 15 business days) Does not include duties and taxes that are due on delivery |
Shipping Policy
Normal order processing can take up to 1-2 business days. Order processing may take longer during sale time and peak seasons.
The Pocket Bidet® is not responsible for any delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments, including Priority and Express shipping options. Once the package has left The Pocket Bidet® facility, we are not liable for any damaged, delayed, or lost packages. Please contact your courier for more information on your shipment, delays or any questions about delivery.
The Pocket Bidet® is not responsible for lost or damaged returns or packages. It is the customers' responsibility to follow all directions. The Pocket Bidet® will not reimburse additional charges.
If a package is received damaged or mishandled, a photo must be provided indicating the damage and or mishandling before issuing a refund or a replacement.
It is the customer’s responsibility to contact the company within 30 days for a failed delivery and/or damaged product/packaging in the event the package needs to be redelivered or returned after a thorough investigation.
Undeliverable addresses include: incorrect/insufficient address, missing PO Box numbers, refused, or return to sender. The Pocket Bidet® has the right to charge an additional fee for any reshipments regarding lost packages or packages returned to the fulfillment facility.
All customers are responsible for inputting the correct information for the order's billing and shipping address. Due to high order volume, any requests for address changes will be considered, but not guaranteed. We cannot guarantee address changes due to strict shipping schedules.
Please note our business hours are M-F 8-5 PM Pacific Standard Time (PST).
Orders are not fulfilled on the weekends and will be processed the next business day.
International Shipping Policy
International Orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. The Pocket Bidet® does not collect duties and taxes and cannot provide any information on the cost of duties and taxes.
Customs policies differ from country to country. If you have any questions, please contact your local customs office for more information. If the customer rejects the package, they will incur a "rejection fee" to forward the package back to our headquarters. Once the package is returned and received by our shipping department, we will notify you via email when a refund is issued.